Sr. L&D Business Partner, CS Leadership Development - WWCS Org
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BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience....
- BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
- Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
- Demonstrate experience in influencing senior leaders/stakeholders.
- Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
- Advanced analytical skills and experience using and presenting data to make decisions.
Key job responsibilities
Critical Responsibilities and Skills:
- Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.
- Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
- Demonstrate expert presentation and facilitation skills.
- Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
- Assist in implementing the annual needs analysis to determine the LD skills needed for the region.
- Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.
- Provide leadership development and executive coaching to senior Customer Service leaders.
- Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
- Deliver results with little supervision in a dynamic and often ambiguous environment.
- Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
- Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.
Luxembourg, LUX
- Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
- Master’s Degree in a related discipline.
- Certified executive coaching experience.
- International assignment; experience working in a different country.
- Cross functional experience in an area outside of training and development.
- Experience working in a customer center environment.
Information :
- Company : Amazon Europe Core Sarl
- Position : Sr. L&D Business Partner, CS Leadership Development - WWCS Org
- Location : Luxembourg
- Country : LU
How to Submit an Application:
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Post Date : 09-05-2024
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