NSI - Business Analyst / Customer Journey Expert - FR/EN

To reinforce our teams, we are looking for a Business Analyst / Customer Journey Expert speaking french and english.

Your main responsibilities:

• Actively participate (data analysis, process analysis, specifications clarification, documentation for dev use, testing) to the delivery of the:
  • QRM software application roll-out
  • Automation of retrieval of market data into core-banking systems (mappings, testing, final delivery)
  • Alignment of risk transfer price computation between management accounting and market risk management department

• Actively solve potential incidents driven by the Market Risk Management (MRM) processes failures
• Perform Business Analyses on the topic and participating to functional testing
• Document MRM process flows, provide solutions for various related issues
  
• Participate in the standard scrum events for the Squad stand up, refinement, review and retrospectives
• Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data
• Optimize processes in a customer friendly way to maximize customer and business value
• Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies
• Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date
• Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality
• Develop new techniques, new monitoring standards for ING, new products & process and improve current ones
• Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards

Your profile:

• You have at least 3 years of experience in a similar position as a Business Analyst / Customer Journey Expert
  
• Master or Bachelor degree
• Fluent in French and English
• Previous exposure to Finance area (controlling, market risk management, reporting, treasury, market risk management etc)
• Technical and Soft skills:
  • SQL competencies
  • Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting
  • Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this
  • Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks
  • Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented
  • Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development
  • Focusing on what you’re good at as your role covers a wide area of activities

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.