HR Specialist

The Vodafone Procurement and Connectivity Company (VPC) in Luxembourg is a vital part of the Vodafone Group, driving our ambition to connect for a better future. At VPC, we source products and services globally to ensure our business operates at its peak performance. Our mission is to support our people in delivering on our strategy, creating a brand cherished by customers, communities, partners, and colleagues alike.

We believe in empowering our team members, encouraging them to take ownership and make the most of their diverse talents. Continuous learning and growth are at the heart of our culture, fostering both personal and professional development.

We get it done, together.

Are you passionate about delivering exceptional service and driving positive change within HR operations? In this role, you will play a pivotal part in providing outstanding support to our employees and line managers, ensuring smooth HR service delivery across our organization. At our organization, we value initiative, creativity, and a commitment to excellence. By joining our team as an HR Operations Specialist, youll have the opportunity to make a meaningful impact on our HR operations while contributing to our culture of continuous improvement and innovation. If youre looking for a role where your skills can shine and where you can drive positive change, apply today and embark on a rewarding journey with us! You will:

• Provide top-tier operational support from our HR Service Shared Centre (HR SSC), handling a variety of HR tasks and transactions through digital channels. Youll escalate complex queries to specialist teams when needed, ensuring swift resolution.
• Act as the local liaison for HR services, collaborating closely with the HR SSC to maintain seamless communication and deliver exceptional service. Your role includes gathering feedback and working with the team to enhance service quality, focusing on key employee interactions.
• Manage our relationship with Securex, our external payroll provider, to guarantee accurate and timely employee payments. As the local International Mobility champion, you will support Reward activities such as pensions and redundancy processes, ensuring compliance and efficiency.
• Take charge of local project management for global process and system improvements. Drive our digital agenda by working collaboratively with stakeholders to enhance the online employee experience, implementing innovations like electronic signatures and digital vouchers.

• Proficiency in HR Systems: Experience working with HR systems and software, adept at navigating and utilizing them effectively.
• Comprehensive Knowledge: Familiarity with HR policies and processes, demonstrating a solid understanding of operational frameworks.
• Professional Integrity: Capable of handling complex issues with professionalism and sensitivity, maintaining impartiality while empathizing with the customers perspective.
• Customer Service Excellence: Exceptional customer service skills, skilled in active listening, appropriate questioning, and managing expectations to ensure customer satisfaction.
• Effective Time Management: Consistently meets deadlines, manages time efficiently, and approaches tasks methodically with meticulous attention to detail.
• Team Collaboration: Works collaboratively with team members, fostering a culture of integrity, trust, and fairness.
• Language Skills: Proficiency in English with strong verbal and written communication skills with additional language skills being a plus.
• Education & Experience: A higher degree or proven experience in the field.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. Here are some of the ways we support this:

Generous Annual Leave

• 28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
• 1 additional day (Family Day) for personal milestones or special occasions
• 11 public holidays to enjoy time with family and friends
• 5 charity days per year to give back to the community

Flexible Work Arrangements

• Flexible working schedule to help you balance your professional and personal life
• 20 days to work from abroad, allowing you to combine work with travel and new experiences

Comprehensive Health and Wellness

• Lunch vouchers to support your midday meals
• Access to private AXA health insurance and a robust pension scheme to secure your health and future

Continuous Learning and Development

• Access to Vodafone University and online training resources to help you grow your skills and advance your career

You may have already heard of Vodafone - Were a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone.

As part of our global family, whether thats Vodafone, Vodacom or _VOIS, youll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, Indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.