Product/Service Owner - OpenStack

Position Overview: We are seeking a highly skilled and experienced Product/Service Owner to lead the development and management of a squad that handle several technologies, both Open Source and licensed ones. Services list includes LAMP/T, node.js, MongoDB, Kafka, Documentum, Elasticsearch, IDOL Search, GIS, and REDIS. As part of our dynamic IT services team, you will play a pivotal role in ensuring the successful delivery and continuous improvement of the Services, aligning them with the strategic objectives of the public administration.

Responsibilities:



• Squad Vision and Strategy:

• Develop a clear and compelling vision for the OpenStack Services, aligned with the goals and objectives of the public administration.
• Formulate and execute a strategic roadmap that outlines the evolution of the services over time, including their implementation on Public Cloud and Private Cloud technologies.

• Stakeholder Engagement:

• Collaborate closely with internal stakeholders, including Technical Architects, Developers, Scrum Masters, and Business Owners, to understand their needs and gather feedback for continuous improvement.
• Establish strong relationships with external stakeholders within the public administration to ensure the Services meet their requirements.

• Product Development and Management:

• Oversee the end-to-end Services development lifecycle, from ideation to implementation and maintenance.
• Work closely with development teams to prioritize features, enhancements, and bug fixes based on business value and impact.
• Ensure that all the up-to-date information are always available to the Operations team, so that they will be able to effectively respond to the most common incidents.

• User Experience (UX) and User Interface (UI) Design:

• In cooperation with the Architects, define UX/UI layouts to ensure the Services provide an intuitive and user-friendly experience for end users.
• Conduct end-to-end testing and gather feedback to refine and enhance the UX/UI and the triggered processes.

• Release Planning and Deployment:

• Develop and maintain a release schedule, coordinating with Development and Operations teams to ensure smooth and timely releases.
• Implement effective communication strategies to inform users about upcoming releases and changes.

• Performance Monitoring and Optimization:

• Establish key performance indicators (KPIs) for the Services and regularly monitor and report on their performance.
• Implement optimization strategies to enhance the Services efficiency, scalability, and reliability.

• Security and Compliance:

• Collaborate with security experts to ensure the Services adhere to industry best practices and comply with relevant regulations.
• Implement and maintain security measures to safeguard sensitive data and ensure a secure development environment.

• Documentation:

• Oversee and approve the documentation prepared by the Architects, including user guides, API documentation, and best practices.

Qualifications:

• Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Product Owner or Service Owner in a similar context.
• Strong understanding of software development processes and methodologies.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with public administration processes and requirements is a plus.

Requirements:

Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.