Fund Services Client Operations - Associate

JOB DESCRIPTION

On a daily basis we drive client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all client issues.

As an Associate in the Global Fund Services team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings.

Job Responsibilities:

• Be client facing subject matter expert for Fund Accounting service delivery.
• Support the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
• Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
• Perform and oversee periodic Quality Assurance controls to mitigate Risk

Required qualifications, capabilities and skills

• 2+ years of relevant experience within fund accounting
• A strong sense of ownership and responsibility.
• Strong organizational and time management skills.
• Ability to interact efficiently with Clients and effectively manage client expectations.
• Ability to manage the Clients change agenda with conflicting priorities.
• Knowledge of key operations controls & workflow.
• Strong written and verbal communication skills with complimentary presentation skills.

Preferred qualifications, capabilities and skills

• Excellent client facing skills.
• Willingness to make decisions, while ensuring buy in from internal and external stakeholders.

ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.