Senior Supply Chain Management Account Manager Spain (m/f/d)

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards, or drive our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

By joining the Supply Chain Management at Vodafone Group here in Luxembourg you will support our people in strengthening our position as an admired company in the eyes of our customers, shareholders, and employees. What links us all together is that we are all customer-obsessed, innovation-hungry, and driven! Are you?
Vodafone Procurement Company Sarl (VPC) is incorporated in the Grand Duchy of Luxembourg and is an integral part of our global Supply Chain Management function. With our 300+ employees coming from 52+ different countries, we are the global procurement entity of the Vodafone Group with responsibility for all strategic activities related to supply chain management.

As a Senior Supply Chain Account Manager for Spain, you will be responsible for managing the Master Services Agreement, driving profitable and long-term revenue and margin contribution for the VPC as well as increasing customer NPS. You will be the main point of contact for the customer and will be responsible for building strong relationships at the C-Suite level, understanding their needs, and proposing suitable VPC solutions as well as resolving any issues on time. This role requires a resilient customer-centric colleague with strong commercial and negotiation skills who can manage conflicting priorities and influence the VPC at all levels to deliver value and exceed the customers’ expectations.

You will:

Impact on the Business

• Ensures delivery of all financial targets including revenue and margin.
• Develops and executes a strategic account plan to drive sales and meet financial targets.
• Establishes appropriate relationships with customers and leverages those relationships to retain and win new business.
• People management responsibility for a team of professionals. Defines team operating standards, sets direction, and enables performance.

Customer:

• Act as key customer liaison responsible for developing strong one-to-one long-term relationships with key choice makers/ influencers up to C Level.
• Establish and manage an Account team to effectively support customer requirements
• Deliver customer NPS improvements.
• Negotiate new commercials that retain scale via the VPC.
• Manage the Master Services Agreement effectively to optimize scale via the VPC while managing any VPC commercial exposure and ensuring customer satisfaction.
• Act as the voice of the customer in the VPC, driving delivery of the customer requirements in the required timescales.
• Develop and implement solutions that simplify processes and improve revenue.
• Manage and resolve customer issues on time.

Vodafone Procurement Company

• Ensure the customer’s requirements are captured and delivered in all procurement activities.
• Manage and drive virtual cross-functional teams to resolve customer issues and deliver against customer requirements in the timescales required.
• Drive the VPC at all levels to deliver to the performance KPIs.
• Ensure VPC’s scale is leveraged to deliver the best commercials to the customer.
• Drive a customer-centric culture across the VPC.

• Procurement Knowledge: Significant procurement and/or sales experience (10+ years) with proven track records of strong negotiation and contract management skills.
• Telco Knowledge: Good knowledge of Telecom markets, supply chain dynamics, and key suppliers.
• Market Knowledge: Deep understanding of the customer’s business, its market, and industry alongside key choice-makers and influencers in account organization.
• Vodafone Procurement: Deep understanding of the VPC’s products and services and the ability to translate customer’s objectives and strategy into relevant VPC solutions.
• Customer Focus: Proven track record of building and maintaining strong customer relationships and earning trust. 5+ years’ experience in a customer-facing environment.
• Influential Skills: Resilient and able to handle rejection, navigate objections, and maintain a positive attitude in a demanding environment. Demonstrated ability to influence at the C-level.
• Leadership Skills: People management experience including a track record of influencing and managing virtual teams to success. Ability to develop and execute a strategic account plan.
• Communication Skills: Excellent communication skills.
• Education & Experience: University Degree or equivalent professional qualifications.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

• Discretionary Yearly Bonus
• Car Allowance
• 28 Days of Annual Leave (with the option to buy 5 days and the opportunity to carry over 5 days per year)
• 1 Additional Day
• 11 Public Holidays
• 5 Charity Days per Year
• 20 Days to Work from Abroad
• Lunch Vouchers
• Access to Private AXA Health Insurance and Pension Scheme
• Access to Vodafone University and Online Training

You may have already heard of Vodafone - Were a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone.

As part of our global family, whether thats Vodafone, Vodacom or _VOIS, youll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.