Service Desk

I am looking for a IT Service Desk for my client for an assignment of 6 months.

The start-up is to be expected urgently.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement.

At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.

Reponsabilities:

• Be the first point of contact for all incoming calls and emails to the Service Desk support function, ensuring timely and efficient response.
• Provide 1st line support for various technical issues, troubleshooting and resolving where possible.
• Skillfully screen, categorize, and prioritize support mailbox, ensuring proper dispatch and coordination with 2nd and 3rd level support teams within SLAs.
• Meticulously follow up and close out calls logged through the service management software, ensuring proper documentation and resolution.
• Document incidents thoroughly for inclusion and updates within the internal knowledge base, fostering continuous improvement.
• Handle the installation and replacement of IT equipment for end-users, including computers, laptops, printers, telephones, scanners, and other related devices.
• Install and configure software on end-user machines, ensuring seamless functionality.
• Generate monthly reports as needed, reporting to the Service Desk team leader.
• Coordinate with third-party suppliers to report and escalate customer problems, ensuring prompt resolution.
• Actively participate in IT-related projects under the supervision of the manager or project manager, contributing valuable insights and expertise.
• Perform administrative tasks on the inventory tool, both on the client and server side, maintaining accurate records.
• Execute administrative tasks in Active Directory, ensuring user accounts and permissions are managed effectively.
• Adhere strictly to all ITSM and security policies, promoting a culture of compliance and best practices.

Candidate Profile:

• Technical diploma in IT; a University degree in the IT field would be a plus
• Minimum of 3 years hands-on experience in a support environment
• Proven track record of supporting system key users effectively
• Strong proficiency and hands-on experience with IT systems
• Excellent knowledge of MS Office 365 and related applications
• Basic understanding of networking principles
• Customer-centric mindset with a drive for delivering excellence
• Outstanding communication skills, both verbal and written
• Ability to thrive in a team-oriented, multicultural environment
• Eagerness to participate in regular training sessions and stay updated on emerging technologies
• Strong interpersonal skills, with the ability to thrive in a fast-paced environment
• Proven ability to resolve problems efficiently and a willingness to explore innovative solutions
Fluency in English (both spoken and written) is essential; additional language skills are a plus

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Florian Letellier as soon as possible - CONFIDENTIALITY ASSURED.

Ready For Next.

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