Support Business services - Receptionist (m/f/x)

A&O SHEARMAN

Support Business services - Receptionist

Role purpose
We are hiring a full-time receptionist for a permanent position to join our Business Services team.

Key relationships
Lawyers and employees of the firm
Clients
Support teams

Role and responsibilities
As a receptionist within an international law firm, your role will be versatile and demanding, reflecting the dynamic and multicultural nature of our work environment:

• Providing a warm and professional welcome to clients, partners, and visitors in the four required languages: French, English, German, and Luxembourgish.
• Providing catering service (drinks) and assistance with Technology
• Handling incoming phone calls in various languages, ensuring efficient transfer to the appropriate contacts.
• Managing and sorting incoming emails and postal mail, ensuring timely and efficient processing.
• Coordinating appointments and meetings for lawyers and clients, considering international time zones when necessary.
• Setting up meeting rooms and assisting with meeting room and audio-visual equipment set ups.
• Dealing with queries and requests from internal and external clients, visitors, and suppliers at all levels.
• Managing the logistics of international travel for lawyers and clients, including booking flights, hotels, and transportation.
• Maintaining order and cleanliness in the reception area and common spaces, ensuring a professional and welcoming image for the firm.
• Assisting lawyers and staff members with various administrative tasks, such as document preparation and office supplies management.
• Maintaining ongoing awareness of all on-site events, ensuring a personalized and optimized visitor experience.
• Demonstrating discretion and professionalism in handling confidential and sensitive information.

You will work in a dynamic and challenging environment with an international dimension. We greatly value our unique culture, which combines high-quality client service with a real focus on people and teamwork. In our firm, positive attitude matters. We believe it defines the way in which we work, both with clients and with colleagues.

We offer a competitive remuneration package commensurate with your qualifications and experience, a wide range of training opportunities for continuous development, 100% coverage of public transportation costs, a restaurant with subsidized meals, a fitness room with a wide range of group classes, a concierge service, and a health insurance. We supply the uniform.

Key requirements

• You have a successful experience in hospitality roles within a high-end international environment (prestigious service company, luxury hotels, banking, etc.) in both reception and catering services;
• You are fluent in speaking and writing French, English, German, and Luxembourgish.
• You are proficient in Outlook, Word, Excel, and a meeting room management software.
• Proficiency with IT materiel is an asset.
• Proficiency in Condeco and Webex software is an asset.
• You demonstrate discretion, autonomy, and organization;
• You have the ability to prioritize requests and ensure excellent service;
• You have excellent interpersonal skills
• You enjoy working in a team, and you can be relied upon
• You can handle pressure and prioritize effectively

A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether youre helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Belong. Excel.