Service Desk Officer (m/f/d)

PwC Luxembourg is hiring a Service Desk Officer M/F/D. What if it was you?

Who we are:

We are the largest professional services firm in Luxembourg, providing audit, tax and advisory services to a wide variety of clients. To make it happen, we count on the expertise of over 3,700 people from 94 different countries, who strive every day to reach excellence and team up to solve important problems through innovative solutions. We value diverse and singular career paths, embrace everyones unique self and encourage our People to fuel their potential in a work environment that is inclusive, stimulating, and motivating.

Your mission:

As a member of our team, you will play a crucial role in delivering outstanding IT support to all our users. Your tasks will encompass diagnosing, tracking, and resolving incidents and service requests in accordance with defined SLAs. In addition, you will serve as a single point of contact to efficiently assign incidents and service requests, ensuring a seamless workflow.

Be a part of our team where you will:

• Provide day-to-day IT support to all users.
• Diagnose, follow, and resolve incidents and service requests according to defined SLAs.
• Act as a single point of contact to efficiently assign incidents and service requests.
• Support external and internal events.
• Assist and train new joiners in using IT systems effectively.
• Register all IT issues and requests in a database for analytical purposes.
• Ensure smooth communication with Team Coordinator and colleagues.
• Apply working procedures, methodologies, and tools following ITIL best practices and internal procedures.
• Comply with Information security best practices and guidelines to maintain data security.
• Participate in the elaboration and maintenance of the knowledge database of the Service Desk.

Let’s talk about you. If you are/have

• A perfect knowledge of standard software and IT applications used within the firm.
• Good Knowledge of Microsoft products (Windows & Office).
• Good knowledge of Apple devices.
• Knowledge of Network.
• Ability to operate effectively with people at all levels.
• Effective communication skills.
• Sharing experience & knowledge.
• Open-minded.
• Helpful.
• Team spirit.
• A good methodology to diagnose and solve issues effectively.
• A very good sense of client service.
• Two-year technical degree or Bachelor degree level.
• Ability to operate effectively with people at all levels.
• Effective communication skills.
• Sharing experience & knowledge.
• Team spirit.
• You are fluent in English and French

...You are the candidate we are looking for!

A final word about us:

We are committed to Diversity, Equity, and Inclusion and we are proud to be an Equal Opportunity/Affirmative Action-Employer. Whoever you are, we will consider your application without bias. Our experience has shown us that people who have suffered bias are less likely to apply if they think they don’t meet every single requirement. We encourage you to apply anyway, because we’ve learned that a caring and inclusive workplace creates a better future for all of us and for you.

Ready to grow your potential, reaching excellence together? Apply to the position now!

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Job ID:526328WD

Location:Luxembourg

Line of service:Internal Firm Services