FDS Query Management Agent (H/F)

FDS QUERY MANAGEMENT AGENT (H/F) (NUMÉRO DE LEMPLOI : LUX022346)

BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europes leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

To support its current growth, BNP Paribas SA is looking for a:

FDS Query Management Agent (M/F)
CDD Contract - 6 months
Your mission :

• Handle rejections

• Handle client emails or phone request.

• Call Back & Large Deal verification with client following procedure

• Handle pending SR Types “High & Critical” in status DUE

• Handle internal requests from other teams

• Handle Clients having a specific management

• Daily Task list Completion

• Participate actively of daily team meeting.

• Run daily FDS KPI Volume KPIs on hobart

• Incident management & ERT organization

• Handle escalation in situations of Exposure to the Market

Key Responsabilities :

• Ensure a positive and professional client service experience.

• Expected result: Achieve high customer satisfaction ratings and positive feedback from clients.

• Manage client inquiries via phone, email, or in person.

• Expected result: Respond to client queries promptly, accurately, and courteously.

• Direct client complaints or complex requests to relevant departments in a timely manner.

• Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel.

• Provide clients with technical assistance on systems and services.

• Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally.

• Escalating serious issues to management for prompt resolution.

• Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgency

Advantages of the position :

By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment.

Working environment :

You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.

Your profile : Education : Bachelor or Master Degree in Finance. Professional experience: 5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products. Behavioural skills:

• Attention to detail / rigor
• Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues
• Ability to collaborate / Teamwork

Technical skills: Ability to use electronique tools (FBL, connect, host, Hobart, …) Transversal Skills : Analytical Ability Language skills:

• Excellent written and oral English and French skills are essential
• Other European languages (Spanish, German, Italian) are considered as a real advantage

During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23rd 2016 regarding the criminal record.
Lieu principal: Luxembourg Type demploi: CDD Domaine dactivité: TRAITEMENT DES OPERATIONS Niveau dEtudes: Master ou équivalent (> 4 ans) Niveau dexpérience: Au moins 2 ans Horaire: Temps plein