Customer Enablement Specialist – Customer Success, SMGS Ops - WWPS Biz Strategy & Ops

• Relevant experience in technology, Cloud, Public Sector or EMEA regions
• Must be fluent, in both written and spoken English and German at a business level
• Strong verbal and written communication skills with high level of comfort working with diverse set of customers

As a member of the Customer Enablement Specialist Team supporting EMEA, you will be part of a growing team of advanced specialists that provide operational and strategic support to our Public Sector customers. Your responsibilities will focus on working with AWS sales teams and providing customers a white glove experience in support of the following: Operational account structure and onboarding, billing and account guidance, cost optimization, contractual onboarding, customized report creation for internal and external customers, delivering customer facing education sessions, and document creation and maintenance.

You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities

• Solve a variety of customer requests including billing escalations, account structure guidance, and cost optimization best practices
• Manage numerous ad hoc requests concurrently
• Prioritize and resolve customer and internal escalations
• Simplify complex issues, provide customized reporting with the ability to understand, analyze, and effectively communicate to AWS customers
• Become a subject matter expert and leverage best practices regarding AWS account structure, billing and accounts, and cost optimization
• Develop training and documentation that the organization and customers can leverage at scale
• Work with a broad set of key stakeholders including AWS Sales, account receivable (AR), customer service, legal, and AWS customers and partners
• Drive adoption of the Customer Enablement team throughout WWPS EMEA
• Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
• 10% travel required

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
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Inclusive Team Culture
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Proven experience driving customer centric change throughout a department and/or organization
• Strong critical thinking skills and the ability to creatively solve problems using multiple and variable tools/processes - Exhibits sound business judgment, strong analytical skills, and a proven record of accomplishment of taking ownership, leading data backed analyses, and influencing results
• Self-starter with a natural curiosity to learn new skills in an ever-changing environment
• Knowledge or experience with AWS Services

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