Program Manager, Amazon Extra Large Services Execution, AMXL EU Services and Delivery Capabilities, AMXL EU Services and Delivery Capabilities

• Experience in program or project management
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Bachelors degree or equivalent
• Experience working with cross functional teams, often in different countries

At Amazon, we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.

Key responsibilities include:
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

Key job responsibilities

• Create roadmaps for project implementation and brief various teams on requirements
• Set measurable milestones for projects as well as continuous goal setting for ongoing programmes
• Collect and analyse data to drive project decisions and provide business insights
• Run meetings with partner teams to track progress, implement new initiatives, and improve existing programmes
• Document standards for projects and ensure compliance
• Manage internal and external stakeholders

A day in the life
Every day is different as a Programme Manager. You’ll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders.

Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyse data to identify potential challenges, and present your findings to senior teams.

As a Program Manager, Amazon Extra Large (AMXL) you will be responsible for managing significant operational processes across our European operations. You will be implementing standardized process and quality for our Amazon two-person / special handling delivery service “AMXL”. To be successful in this position, you need to be comfortable driving operational projects in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization. This role will include a mix of operational and strategic projects and short term tactical tasks. The ideal candidate has a broad skill set including excellent business judgment, deep curiosity about how things work, strong written and oral communication skills and a passion for creating effective processes and mechanisms that scale.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Knowledge of Lean principles and DMAIC methodology

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