Senior Program Manager, Network Excellence

• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

The EU ATS Network Operations (NetOps) team is looking for Senior Program Manager, Network Excellence. In this role, you will be part of the central Network Operations team in ATS with close interaction to our ATS Supply Chain teams, operational Surface Transportation and network design teams, and global tech stakeholders.
As Senior Program Manager, Network Excellence, you will be working on multiple large-scale initiatives to innovate our E2E network flow and customer experience processes. You will lead analytical/ process improvement projects to drive relevant business insights allowing us to automate/ standardize several different use-cases. You will work on highly ambiguous and complex problems to deliver actionable results and collaborate with other teams to maximize impact. You will need to leverage large datasets and analytical researches to influence teams understanding. The role is inherently cross-functional and the responsibilities include working across organizations and engaging with other Program/ Product Managers, Senior Leadership from ATS/ GTS

The role is based in Munich, Luxembourg, or London.

Key job responsibilities

• Own end to end program management activities for the EU ATS NetOps team.
• Lead projects with an aim to improve the Amazon Customer Experience
• Independently own, design, develop, deploy, and maintain the large scale rojects across the org.
• Set and clarify the business requirements and targets with the team
• Establish and maintain the operations metrics and communicate them to leadership and other stakeholders through daily/weekly review meetings.
• Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network.
• Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas.

A day in the life
As a Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan.

Senior Program Manager in our ATS team have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience leading process improvements

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