Head, Seller Experience, EU 3P Compliance

Experience working cross functionally with tech and non-tech teams
Program or project management experience
Experience in managing, analysing and communicating results to senior leadership
Experience working cross functionally across several teams
Bachelors degree

Over 2 million Sellers across ten countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products. In our vision to build a global marketplace, we will enable Sellers to list, make their selection available to customers globally while optimizing their inventory placement across multiple countries. In the EU, we continue to observe an unprecedented wave of legislation that impacts Seller experience (SX), constrains selection and jeopardizes GMS. This increases the complexity and cost of selling in the EU and makes compliance the primary barrier to SP launches in the region.

As a Senior Manager, Seller Experience a single threader leader in EU 3P, you will lead a team of Amazonians to (1) map the end to end seller experience regarding compliance, (2) define with owning stakeholder across product, tech, business and policy the appropriate metrics and touch points to measure SX, and (3) lead an execution plan with stakeholders to improve the Seller’s Amazon compliance journey.

The role will require you to drive clear communication and decision making with executive leadership (Directors and VPs) and at the same time motivate and deliver through a team of program leaders.

Key job responsibilities

• Determining the long-term strategic direction for our EU 3P Seller Experience regarding Compliance
• Work cross-functionally with business, product, tech, policy and legal to deliver high quality Compliance programs. Continually raise the bar and propose new program strategies, and garner learnings across programs to iterate over time.
• Develop mechanisms, processes, and measurement of all compliance touch points to understand what is working and what needs improvement
• Move easily between generating big, creative ideas and driving ongoing process improvement. Ability to identify stakeholder needs, implement prioritization
• Frequently presenting to leadership; including scoping new proposals, program reviews for MBRs, QBRs and PRFAQs.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience delivering projects within scope, time, budget and quality

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