Office Manager-Receptionist at SEB Luxembourg

Categories Private Wealth Management & Family Office, Private Wealth Management & Family Office 19 May 2024 Location Luxembourg SEB is a leading international financial services group with customer bases among both private individuals and organizations. We are recognized for our expertise and customer-centric approach, which we achieve by listening to our customers, committing to quality and trust, and encouraging an entrepreneurial mindset in everything we do. The overall ambition for SEB in Luxembourg is to excel as SEB’s cross-border centre of excellence for private and institutional customers, while staying relevant in a continuously changing customer behaviour and regulatory environment. We strive to deliver world-class service by strengthening the customer experience, growing our international customer base, and transforming the way we operate to secure a profitable future business. About the role As a first point of contact for our customers, you will promote the Bank’s image by providing world-class service both to external and internal customers and visitors. Your main responsibilities include the following but are not limited to:

• Providing high-quality reception services acting as a professional, courteous, and efficient first point of contact for the clients
• Handling phone calls coming to the switchboard, ensuring efficient transfer to the appropriate contacts
• Managing all incoming and outgoing emails, postal mail, and deliveries, ensuring timely and efficient processing, escalating as necessary
• Setting up meeting rooms and assisting with meeting room and audio-visual equipment set ups,
• Providing catering service (drinks), maintaining order and cleanliness in the reception area and meeting rooms, ensuring a professional and welcoming image for the firm
• Providing first assistance with technology to the local teams
• Coordinating and organising taxis, food, refreshments and other supplies from suppliers
• Ensuring good communication with all external providers of the company such as security, cleaning company, the landlord and so on
• Dealing with queries and requests from internal and external clients, visitors, and suppliers at all levels
• Demonstrating discretion and professionalism in handling confidential and sensitive information
• Carrying out all the essential tasks related to those that must be achieved by an office manager and receptionist.

To thrive in this role, we believe you have To be successful in this role, you possess the following qualities:

• You have between 3 to 5 years of relevant experience as Office Manager, Receptionist in Financial services institutions or Hotel Industry preferably
• You demonstrate discretion, autonomy, punctuality and organisation
• You have strong organisational skills, multitask and be committed to provide high-quality customer services.
• You possess very good knowledge of Microsoft Office suite
• You are proficient with IT materiel is an asset
• You demonstrate strong verbal and written communication skills in English and French – any Nordic additional language is considered as an advantage
• You have the ability to prioritise requests and ensure excellent service
• You have excellent interpersonal and communication skills

What we offer We offer many experiences and benefits to our employees, and there is nuance to every individual’s career experience, but the elements that define the core of our offering are:

• International opportunities and empowering working environment
• Long-term stability
• Extensive training and learning opportunities
• A diverse, inclusive and equal environment
• Friendly and welcoming culture
• Work-life balance
• Agile and modern ways of working.

Ready to join? Since we select candidates continuously, feel free to send in your application as soon as you can, but no later than 19 May 2024. Please be informed that candidate selected for this role will need to provide their Criminal Record Certificate and a name screening against sanctions list will be performed as a part of the background check process.