EU- System Administrator – Luxembourg - European Goverments

Description of the tasks:

• 
  Administration of DG-Specific Infrastructures: Management of systems and services, including file and print services, RDS service, DG-specific systems, software, and hosted applications.
• 2nd Level Support and Maintenance: Providing advanced support and maintaining systems.
• Installation and Configuration: Setting up system components and server software, including patch management.
• Operations and Monitoring: Overseeing infrastructure, systems, and servers.
• Configuration Management: Executing configuration tasks and procedures.
• Incident and Problem Management: Handling incidents, changes, requests, and problem resolution.
• Preliminary Diagnosis: Identifying software and hardware issues in coordination with central IT departments.
• Advisory Services: Providing guidance on capacity management, contingency planning, IT service continuity, task automation, and security.
• Coordination:

o With hosting services.

o With database management teams.

• Scripting and Configurations: Developing scripts and configurations for systems and infrastructure.
• Backup and Restore Operations: Managing backups and restoration of systems and infrastructure.
• Documentation: Contributing to the documentation of system configurations and operational procedures.
• Architectural Design and Review: Participating in design and review processes.
• Knowledge Base Development: Creating technical content for use by upstream support teams.
• Security Standards Implementation: Evaluating and implementing security standards.
• Security Administration and Monitoring: Ensuring adherence to security rules under the supervision of the SSO and LISO.
• Meeting Participation: Engaging in coordination and project meetings.
• Technical Documentation: Writing technical documents and procedures.

2. Level of education.

As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, a minimum educational qualification for lot 2 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor degree of 3 years.

3. Knowledge and skills.

• 
  Autonomy: Ability to work independently.
• Organizational and Time-Management Skills: Effective planning and prioritization abilities.
• ITIL Processes: Proficiency in ITIL or similar processes.
• Communication Skills: Excellent communication with both technical and non-technical audiences.
• Attention to Detail: High level of accuracy and thoroughness.
• Analytical and Problem-Solving Skills: Strong ability to analyze and resolve issues.
• User Interface Ergonomics: Good understanding of ergonomics for user interfaces.
• Presentation Skills: Capability to deliver business and technical presentations.
• High-Quality Standards: Commitment to maintaining high standards in all tasks.
• Technical Documentation: Ability to write clear and structured technical documents.
• Meeting Participation: Effective participation in technical meetings.
• Integration Capability: Ability to integrate into an international/multicultural environment.
• Multilingual Communication: Participation in multilingual meetings.
• Teamwork: Excellent team player with experience in large projects.
• Language Skills: Proficiency in English (B2 level) and French (C1 level is an advantage).
• Discretion and Integrity: High level of discretion and integrity, especially in handling personal and confidential data.

4. Specific expertise.

• 
  Unix/Linux Operating Systems: Excellent knowledge of Unix/Linux systems in use at the Commission.
• Windows Operating Systems: Knowledge of Windows systems used at the Commission.
• Backup and Storage Technologies: Proficiency in relevant technologies.
• Network Administration: Knowledge in network management.
• Oracle Environment: Familiarity with Oracle systems.

5. Certifications & standards.

• 
  Certification in ITIL standards is highly recommended.