Supply Chain Delivery Manager in Telco (m/f/d)

The Vodafone Procurement and Connectivity Company (VPC) in Luxembourg is part of the Vodafone Group and drives our aspiration to connect for a better future. We purchase products and services from across the globe to help run our business at its very best. We support our people to deliver on our strategy and be a brand loved by our customers, communities, co-partners, and colleagues. We give and take ownership to make the most of our many talents and we are always learning to grow ourselves and our business. We get it done, together.

As a Supply Chain Delivery Manager for Spain, you will be responsible for executing the Master Services Agreement, driving profitable and long-term revenue and margin contribution for the Vodafone Procurement Company as well as increasing customer NPS. You will be a key point of contact for our customers, you will be responsible for building strong relationships at a senior level, understanding customer needs, and proposing suitable Vodafone Procurement solutions as well as resolving any issues promptly. This role requires a resilient customer-centric candidate with strong commercial and negotiation skills who can manage conflicting priorities to deliver value and exceed the customers’ expectations.

You will:

Impact on the Business

• Ensure delivery of all financial targets including revenue and margin.
• Support execution of the strategic account plan to drive sales and meet the financial targets.
• Establish appropriate relationships with customers and leverage those relationships to retain and win new business.

Customer

• Act as key customer liaison responsible for developing strong one-to-one long-term relationships with key conclusion makers/ influencers up to C-level.
• Support Senior Account Manager and team to effectively support customer requirements
• Deliver customer NPS improvements.
• Negotiate new commercials that retain scale via the VPC.
• Execute the Master Services Agreement effectively to optimize scale via the VPC while managing any VPC commercial exposure and ensuring customer satisfaction.
• Act as the voice of the customer in the VPC, driving delivery of the customer requirements in the required timescales.
• Develop and implement solutions that simplify processes and improve revenue.
• Manage and resolve customer issues on time.

Vodafone Procurement

• Ensure the customer’s requirements are captured and delivered in all procurement activities.
• Manage virtual cross-functional teams to resolve customer issues and deliver against the customer requirements in the timescales required.
• Drive the VPC at all levels to deliver to the performance KPIs.
• Ensure VPC’s scale is leveraged to deliver the best commercials to the customer.
• Drive a customer-centric culture across the VPC.

• Business Acumen: Extensive knowledge of Telecom markets, supply chain dynamics, and key suppliers. Deep understanding of the customer’s business, its market, and industry alongside key conclusion-makers and influencers in account organization
• Procurement Experience: Significant experience in procurement including negotiation and contract management skills.
• Ambiguity: Resilient and able to handle rejection, navigate objections, and maintain a positive attitude in a challenging environment.
• Customer-focus: Proven track record of building and maintaining strong customer relationships and earning trust. Experience in a customer-facing or sales environment is a plus.
• Influencing Skills: Track record of leading, managing, and influencing stakeholders at C-level.
• Strategic Approach: Ability to develop and execute a strategic account plan.
• Communication Skills: Excellent communication and presentation skills with focus on delivering the message to senior stakeholders.
• Languages: Proficiency in English, and the knowledge of Spanish will be beneficial.
• Education or Experience: University degree in Supply Chain/Logistics/ Management/Business Administration/Commerce/ or equivalent professional qualifications.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including:

• Discretionary Yearly Bonus
• 28 Days of Annual Leave (with the option to buy 5 days and the opportunity to carry over 5 days per year)
• 1 Additional Day
• 11 Public Holidays
• 5 Charity Days per Year
• Flexible Working Schedule
• 20 Days to Work from Abroad
• Lunch Vouchers
• Access to Private AXA Health Insurance and Pension Scheme
• Access to Vodafone University and Online Training

You may have already heard of Vodafone - Were a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone.

As part of our global family, whether thats Vodafone, Vodacom or _VOIS, youll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.