Process Improvement Manager, EU ATS Customer Experience

A degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience using Microsoft Excel for data analysis (intermediate level) Relevant experience of communicating with a wide range of stakeholders
Fluent in English and an additional European language

Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Process Improvement Manager, youll get involved in analyzing the way we do things and working with colleagues across a number of teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.

Key job responsibilities
Analyse data and gather feedback from stakeholders to identify any inefficiencies in current operations
Establish frameworks to ensure that the balance between quality, speed, cost and other factors are optimised
Share ideas with colleagues and leadership on how processes can be improved
Regular reviews of process efficiencies, offering data-led solutions for changes that will see long-term improvements

A day in the life
Every day, you’ll focus on our business objectives – from improving efficiency to increasing reliability – and find creative ways to make these happen. You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks, and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Process Improvement Manager, you’ll be the expert in charge of spotting the problems, seeing the gaps and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Experience in process improvement Experience in analytical tool building Understanding of SQL Experience with data visualization tools such as Tableau, Power BI or QuickSight

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